Frequently Asked Questions

📦 How long will my order take to arrive?

Orders placed with cleared payment before 2pm Adelaide time (Monday to Friday excluding public holidays) will be shipped the same day. Delivery times depend on your location and chosen method of shipping. Please refer to our Delivery Information page where you can calculate estimated shipping times and view more information.

⏰️ Can I place a last-minute order for a weekend party?

Yes — choose Express Shipping at checkout. See estimated delivery times on our Delivery Info page.

✎️ Can I cancel or modify my order?

Once your order has been submitted it goes directly to our warehouse for processing. If you need to cancel or modify your order, you need to contact us immediately to determine if we can accommodate any changes. We'll try our best to help, but due to our extremely quick turnaround time and high volume of orders, changes aren't always possible.

➕ Can I add something to my order after it's placed?

If you need to add an item after your order has been placed, please contact us immediately. We'll make every effort to update your order if it hasn't yet been packed.

📧 Will I receive a confirmation email?

Yes, you'll receive a confirmation email immediately after placing your order, followed by another email with tracking details once your order has shipped. Please check your junk, spam or promotional folders to ensure you receive our email updates.

📍 Can I pick up my order?

Yes, we offer a convenient and free same day Click and Collect service from our warehouse in Reynella, South Australia. If you're located in South Australia, select Click and Collect after entering your postcode at checkout. Orders placed Monday–Friday (excluding public holidays) will be ready the same day within 3 business hours. You'll receive a notification email and SMS once ready. Click and Collect orders must be collected within 14 days; otherwise, they'll be refunded according to our Change of Mind Return Policy.

🚚 Can I change my shipping method or address after ordering?

Please contact us ASAP. If your order hasn’t shipped yet, we’ll do our best to update it.

🌏 Do you ship internationally?

Discount Party Supplies is our Australian store — for New Zealand orders please visit Discount Party Supplies NZ.

🏠 What if I’m not home when my order arrives?

Australia Post may take your parcel to a post office. Team Global Express may leave it in a safe place or take it to a depot. Please check our Delivery Information page for more information.

💳 How can I pay for my order?

Partyrama Group has various payment options for your convenience. We accept Visa, Mastercard, American Express, Afterpay, Zip, PayPal, and Direct Deposit payments. These options will be presented at checkout so you can choose the one that suits you best.

💰 Where do I apply a coupon code and what if I forget to apply one?

Enter your coupon code in the "Apply Coupon Code" drop-down box when viewing your Shopping Cart.

Coupon codes must be entered at the time of purchase. Unfortunately, we are unable to apply or adjust discounts after the order has been placed. If your code is still valid you are welcome to use it on any future orders.

Coupon codes are valid on regular priced items only. Sale items are excluded from discounts.

Only one coupon code can be used per order.

💸 How do I use my store credit?

If you're logged in to your account, you'll be given the option to use your store credit in the payment section at checkout. Store credit is valid for 12 months from date of issue.

💰 Do you supply to schools or businesses?

Yes—we proudly support schools, organisations, and corporate clients with large or repeat orders. Contact us to onboard quickly.

📝 Are the products on your site in stock?

Yes. Partyrama Group works hard to maintain accurate stock levels so the items you buy are on-hand and ready to ship immediately. If an item has sold out, it will be displayed as either "Out of stock" or "Discontinued product." If the item is discontinued, it won't be restocked. Otherwise, if it's simply out of stock, we'll restock it as soon as possible.

🎁 What’s included in a party kit or bundle?

Check each product description for included items. Not sure? Just ask us — we’re happy to clarify.

🎈 Do you sell helium or inflate balloons?

We do not offer an inflation service but we do have helium tanks available for sale at our warehouse in Reynella - just enquire at the desk when collecting your order!

📷 Will the product match the picture?

We aim to show accurate images. Some designs may vary slightly depending on supplier batches.

🔃 Do you accept returns?

Yes, customer satisfaction is extremely important to us. We understand that sometimes you may have over-ordered, changed your mind, or an item might not be exactly as imagined. We happily accept returns—please refer to our Return Policy for more details.

⛔ Are any items excluded from returns?

Please see our Return Policy for more details.

❌ What if I received damaged or incorrect items?

You must notify us immediately if you receive a product that's defective, incorrect, or significantly different from the description. You'll be entitled to a credit, refund, or replacement. Please see our Return Policy for further information.

❓ What if something is missing from my order?

Our digital packing system ensures you receive everything ordered. Thoroughly check your order and packaging materials. Any missing item claims must be reported before disposing of packaging and within 30 days of receipt. Disposing of packaging before reporting may void claims. If you're unable to locate the item, please contact us for assistance.

👤 Do I need an account to shop?

Creating an account saves time and allows an easier checkout process, enables you to save a wish list, view previous orders and tax invoices, however guest checkout is available.

🔒 Is my information secure?

Yes. We use secure checkout and industry-standard protections for your personal data.

🌍 Where are you located?

We are an Australian owned and operated company. All products are carefully picked and packed by our team in our Adelaide warehouse, and our customer service specialists are ready to assist with any questions you may have.

💬 My question isn’t listed

We look forward to helping with your enquiry. Please visit our Contact Us page.